silvarithome - Professional Contouring & Highlighting Beauty Platform

Introduction

At silvarithome, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This Privacy Policy explains our practices regarding the personal information we collect from you when you visit our website, use our contouring and highlighting services, or interact with us in any other way.

We understand that trust is earned through transparency and consistent action. That's why we've created this comprehensive guide to help you understand exactly how your information is handled when you choose to work with us. Whether you're browsing our website, booking a consultation, or participating in our learning programs, we want you to feel confident about your privacy.

Information We Collect

Personal Information You Provide

When you interact with silvarithome, we may collect various types of personal information that you voluntarily provide to us. This information helps us deliver personalized beauty services and maintain our relationship with you effectively.

1

Contact Information: Your name, email address, phone number, and mailing address when you book appointments, sign up for newsletters, or contact our customer service team.

2

Beauty Profile Data: Information about your skin type, skin tone, beauty preferences, allergies, and previous treatments to help us provide personalized contouring and highlighting recommendations.

3

Payment Information: Billing details, payment method information, and transaction history when you purchase our services or products.

4

Communication Records: Messages, feedback, reviews, and any other communications you send to us through our website, email, or social media channels.

5

Learning Program Data: Progress information, quiz results, preferences, and participation records in our educational beauty programs.

Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical information to improve your experience and ensure our platform functions properly.

Data Type	Purpose	Retention Period
IP Address & Location	Security, analytics, and localized content delivery	12 months
Browser Information	Website optimization and compatibility	6 months
Usage Patterns	Service improvement and personalization	24 months
Cookie Data	User preferences and authentication	As per cookie settings

How We Use Your Information

We use the information we collect for several important purposes, all designed to enhance your experience with silvarithome and provide you with exceptional beauty services. Our data usage is always aligned with the original purpose for which you provided the information.

Service Delivery

We use your personal information to provide contouring and highlighting services, process appointments, deliver educational content, and ensure you receive personalized beauty recommendations that match your unique needs and preferences.

Communication

Your contact information allows us to send appointment confirmations, service updates, educational newsletters, and respond to your inquiries. We also use this information to inform you about new services or programs that might interest you.

Platform Improvement

We analyze usage patterns and feedback to continuously improve our website functionality, develop new features, enhance our educational programs, and create better user experiences across all our digital platforms.

Security & Compliance

Your information helps us maintain platform security, prevent fraudulent activities, comply with legal requirements, and protect both your interests and ours in our business relationship.

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, there are specific circumstances where we may share your information to provide our services effectively or meet legal obligations.

Important Note: We never share your beauty profile data, treatment history, or personal preferences with third parties without your explicit consent, except as required by law or in emergency situations.

Service Providers

We work with trusted third-party service providers who help us operate our business effectively. These partners are carefully selected and bound by strict confidentiality agreements. They only access information necessary to perform their specific functions and are prohibited from using your data for any other purpose.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or requests from government authorities. We may also share information to protect our rights, prevent fraud, ensure safety, or comply with applicable regulations in South Africa and other jurisdictions where we operate.

Your Privacy Rights

As a silvarithome client, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

A

Access Right: You can request a copy of all personal information we hold about you, including your beauty profile, appointment history, and communication records.

B

Correction Right: If any of your personal information is inaccurate or outdated, you can request corrections or updates at any time.

C

Deletion Right: You can request deletion of your personal information, subject to certain exceptions for legal or business record-keeping requirements.

D

Portability Right: You can request your data in a structured, machine-readable format to transfer to another service provider.

E

Objection Right: You can object to certain types of data processing, particularly for marketing communications or automated decision-making.

F

Restriction Right: You can request that we limit how we process your information in specific circumstances while maintaining your account.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We typically respond to requests within 30 days and never charge fees for reasonable requests.

Data Security and Protection

Protecting your personal information is a top priority at silvarithome. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our technical security measures include encrypted data transmission, secure server infrastructure, regular security audits, and access controls that limit data access to authorized personnel only. We use industry-standard encryption protocols and maintain our systems with the latest security updates and patches.

Operational Security

All silvarithome team members receive privacy and security training. We maintain strict access policies, conduct background checks for personnel handling sensitive information, and implement the principle of least privilege – meaning team members only access information necessary for their specific job functions.

Data Breach Response

In the unlikely event of a data security incident, we have established procedures to respond quickly, assess the situation, contain any potential damage, and notify affected individuals and relevant authorities as required by law. We maintain incident response plans and conduct regular security drills to ensure our team is prepared.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. You have control over these technologies and can adjust your preferences at any time.

Types of Cookies We Use

We use essential cookies for basic website functionality, preference cookies to remember your settings, analytics cookies to understand how you use our site, and marketing cookies to show you relevant content. You can manage these preferences through your browser settings or our cookie preference center.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information have different retention periods based on their purpose and legal requirements.

Generally, we retain client information for seven years after your last interaction with us, appointment records for five years, marketing communication preferences until you unsubscribe, and website analytics data for two years. When information is no longer needed, we securely delete or anonymize it.

International Data Transfers

While silvarithome primarily operates in South Africa, some of our service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws and international standards.

Children's Privacy

Our services are designed for individuals 16 years of age and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Policy